We're using the latest version of Microsoft Exchange (or close to it) and the latest versions of Office 365.Īny ideas and/or answers are greatly appreciated, thanks in advanced for any help you guys can offer. So my question is, does anyone have any brilliant way to automatically flag (tag) an email for follow-up if it hasn't been responded to by anyone in the organization after 15 minutes? I've been poking around rule configurations and haven't gotten close yet, but I definitely think this is possible. Obviously it's been pretty difficult to stay on top of that, especially considering the fact that at least 2 or 3 emails a week were slipping through the net unnoticed when there were a dozen people paying attention. E-mail Follow-Up will keep an eye on your messages and notify you if you haven’t received a response. If the messages were still unreplied to later, he wanted to forward them to a different address. Note: I’m posting this article because I wasted a few minutes being confused about where to find scheduled emails in Microsoft Outlook. However, if you want to choose the exact date and time of the reminder, head to Home > Follow Up again, and then select Add Reminder. Reminders are alert dialog boxes that appear when follow up is due, just like the ones you see for upcoming meetings or appointments. By default, Outlook reminds you about the email on the day you selected. Since the message will be out of sight in your Sent Items folder, we recommend you add a reminder for yourself. Now instead of pretty much everyone responding to support emails as they come in, only our scheduling department (2 or 3 people) are supposed to be responding UNLESS they can't respond to the emails within 15 minutes. E-mail Follow-Up is a Microsoft Outlook add-in that permits (and reminds you) to send follow-up email messages if you don’t get a response within a certain amount of time. An Outlook user wanted to forward messages that were not replied to within a specific period of time. Click Today, Tomorrow, This Week, Next Week, No Date, or Custom. The company I work for is slowly trying to re-structure our email system, specifically how we respond to emails sent to our main support distro.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |