![]() We spoke with the Director of Charter Sales, *******************, who treated us very immaturely and unprofessionally. We are even comfortable paying up to $1,150 to settle this dispute, since the return trips were done in a timely manner.Whether or not the business has tried to resolve the problem:We had to send multiple emails before someone agreed to speak with us about our dispute. ![]() So, we requested a new invoice for half of the initial price, since they did not deliver as promised for the first half. We expected a company called the Salt Lake Express to be able to transport people within **************, especially when provided with both addresses (both of which are in **************). The driver ended up driving our guests 30 minutes in the opposite direction, calling me several times, and did eventually deliver our guests to the venue, about an hour and 15 minutes late. This is false - if you put the address, exactly as it is written, into ****** Maps, it brings directly to the location. The Director of Charter Sales claims the address we provided on our agreement was incorrect and that is why the driver was unable to drive the bus to the venue. I (groom) had to field 11 calls from the driver since he did not know how to get to the venue. We havenot paid them yet What the business committedto provide:"Salt Lake Express is committed to providing safe, accessible, timely and professional services for our customers." What the nature of the dispute is:They were supposed to pick up and drop off wedding guests from our hotel to our reception. ![]() Date: Amount of money: We were invoiced for $1,568. ![]()
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